Delivery Policy

Every booking is reviewed for route fit, package type, weight, urgency, driver availability, vehicle fit, and payment readiness.

Food and snacks are accepted for same-day delivery within the same state only. Standard packages are usually next-day within the same state. Interstate shipments use ETA-based delivery guidance.

Customers must make packages ready at the agreed pickup point and ensure a reachable recipient is available at delivery.

Delays may occur because of traffic, weather, access restrictions, incorrect details, recipient unavailability, safety checks, or force majeure events.

Public tracking shows shipment status, route details, ETA, timeline, and assigned driver information where available.

Proof-of-delivery images, signatures, OTP records, and geolocation proof are private operational records and are visible to authorized operations users only.

A delivery may be marked failed if the recipient is unavailable, the address is inaccessible, the item is rejected, payment requirements are not met, or safety concerns prevent completion.

Redelivery, return, storage, waiting time, or extra route charges may apply.

International import and export delivery is subject to route availability, accurate declarations, security screening, customs clearance, destination rules, and any required permits or supporting documents.

Quoted transit time normally excludes customs holds, regulatory inspections, duties or tax collection, recipient clearance delays, force majeure, and restricted destination access unless expressly stated otherwise.

Address, contact, or delivery-instruction changes must be requested through an authenticated account or verified support channel. A change may require identity checks, repricing, a revised ETA, or operations approval.

Delivery is completed only after the applicable status update and authorized operational verification. Private signatures, photos, one-time codes, and location records are not published to customers or guests.