Terms & Conditions

Fly Logistics provides booking, dispatch coordination, shipment tracking, customer support, delivery communication, and related logistics services.

Every booking is subject to route availability, vehicle availability, item eligibility, payment status, and operational review.

Customers must provide accurate pickup details, delivery details, recipient contacts, package descriptions, weight, urgency, and handling notes.

Customers are responsible for lawful packaging and must not submit prohibited, unsafe, restricted, or falsely declared items.

Estimated prices may change after operations review if package size, waiting time, route risk, access restrictions, fuel conditions, or service requirements differ from the submitted details.

A shipment may remain pending until payment is confirmed or an approved business billing arrangement is in place.

Tracking updates are provided for customer convenience and may change as drivers, dispatchers, and operations teams update the shipment record.

Fly Logistics may contact customers by phone, email, WhatsApp, or in-app notifications for quote, payment, pickup, delivery, and support updates.

International bookings are subject to export, import, customs, sanctions, aviation, maritime, postal, and destination-country rules. The sender must provide a truthful description, value, weight, origin, intended use, and any documents requested by authorities.

Duties, taxes, inspection charges, storage, clearance, return, disposal, and destination fees are payable by the party identified during booking unless Fly Logistics confirms otherwise in writing. Customs decisions and clearance times are outside our direct control.

Customers must package items for the chosen transport method and report visible loss or damage promptly with the tracking number, photographs, value evidence, and other relevant records. Claims are assessed against the accepted service, declared value, packaging, exclusions, and applicable law.

Estimated delivery dates are not guarantees unless a written service commitment expressly says so. Fly Logistics is not responsible for indirect or consequential loss to the extent permitted by law, and nothing in these terms removes rights that cannot lawfully be excluded.

We may pause, refuse, inspect, return, or cancel a booking where details are inaccurate, payment is unresolved, an item is unsafe or restricted, fraud is suspected, verification fails, or continuing the service would breach law or create a safety risk.

Users must not misuse accounts, tracking, wallets, support, promotions, or platform access. Unauthorized access, impersonation, abusive conduct, payment manipulation, and interference with operations may lead to account restriction and lawful reporting.

Raise a complaint through support@flylogistics.com.ng with the relevant tracking or payment reference. We will acknowledge the complaint, investigate available records, and communicate the outcome or next step through a verified contact channel.

These terms are governed by applicable Nigerian law. Where a dispute is not resolved through support, the parties may use any consumer-protection, regulatory, mediation, arbitration, or court process available under applicable law.