Refund Policy

Refunds are reviewed case by case based on payment status, shipment status, cancellation timing, driver assignment, pickup completion, delivery attempt, and service evidence.

A full or partial refund may be considered where Fly Logistics cannot provide the paid service and no substantial operational cost has been incurred.

Fees may be non-refundable after driver dispatch, pickup, failed delivery caused by incorrect details, recipient unavailability, prohibited item discovery, or customer cancellation after operations work has started.

Payment processor charges, waiting fees, return fees, storage fees, and route adjustment fees may be deducted where applicable.

Customers should contact support with the quote reference, tracking ID, payment reference, and a clear explanation of the dispute.

Fly Logistics reviews shipment timeline, driver updates, delivery proof, communication logs, and payment records before making a decision.

Approved refunds are returned to the original payment method or the verified Fly Logistics wallet unless another lawful method is agreed. Bank, card, mobile-money, and blockchain processing times are controlled by the relevant payment network after release.

Automatic cancellation refunds, where offered, remain subject to duplicate-payment checks, fraud review, completed-service checks, and account verification. A pending refund is not completed until the ledger and payment record show a successful credit.

Customers should contact support before filing a chargeback so that shipment and payment records can be reviewed. Fraudulent or duplicate recovery attempts may result in account restriction and recovery action permitted by law.

Crypto transfers are irreversible and require manual or automated confirmation against the correct network, address, amount, and transaction record. Sending an unsupported asset or using the wrong network may prevent recovery and does not by itself confirm payment.