Frequently asked questions
Clear answers before, during, and after delivery
Find straightforward guidance on booking, delivery pricing, payment, shipment tracking, service windows, international shipping, support, and delivery exceptions.
Booking guidance
Designed for reliable booking, clear customer communication, live visibility, and confident logistics decisions.
Tracking help
Designed for reliable booking, clear customer communication, live visibility, and confident logistics decisions.
Delivery support
Designed for reliable booking, clear customer communication, live visibility, and confident logistics decisions.
Operations office
Bolade Oshodi, Mafoluku, Lagos, Nigeria
Support email
Support phone
Service promise
Live shipment status from pickup to delivery
Next steps
Move from search to shipment in minutes.
Request a quote, receive delivery guidance, track movement, contact support on WhatsApp, and receive confirmation when the shipment is complete.
FAQ
Questions customers ask before booking.
Answers are written for quick decisions, search visibility, and mobile scanning.
- How do I create a shipment?
- Create a customer account, enter complete sender and recipient details, review the delivery price, and complete payment. Your Fly tracking number appears after the order is confirmed.
- How do I track my shipment?
- Enter the Fly Logistics tracking number on the public tracking page or open Tracking inside your customer account.
- Can I ship internationally?
- Yes. Fly Logistics supports international import and export requests, subject to customs documentation, destination rules, and route availability.
- Is delivery proof public?
- No. Delivery proof can contain sensitive information and is restricted to authorized operations users.
- How do I contact support?
- Use the official WhatsApp button, email support@flylogistics.com.ng, or call +234 706 107 2929.